g999 Privacy Policy — Your Data, Handled with Care

g999 is an online gaming platform operating at g999.asia. We provide casino-style games including Jungle Delight, Diving, Triple, and Fortune Snake to players in Bangladesh and other supported regions. When this policy refers to "g999", "we", "us", or "our", it means the g999 platform and the team responsible for operating it.

This privacy policy explains how g999 collects, uses, stores, and protects the personal data of users who register an account, make deposits, play games, or otherwise interact with the g999 platform. It also explains the rights you have over your personal data and how to exercise them.

g999 collects only the personal data that is necessary to provide the service, maintain account security, process payments, and comply with legal obligations. The categories of data we collect are set out in the table below.

g999 uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your g999 account, verifying your identity, and enabling you to log in securely.
• Payment processing: Handling deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate transaction records.
• Game operation: Running the games you play, recording outcomes, and maintaining your game history so you can review past rounds.
• Security and fraud prevention: Detecting and preventing unauthorised access, fraudulent transactions, and abuse of the platform.
• Customer support: Responding to your questions, resolving disputes, and handling account-related requests.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling and providing access to responsible gaming tools.
• Legal compliance: Meeting obligations under applicable laws, including anti-money laundering requirements and age verification rules.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the g999 platform and user experience.

g999 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

g999 processes your personal data on the following legal grounds:

• Contract performance: Processing your account data and payment data is necessary to provide the g999 service you have signed up for.
• Legal obligation: Certain data processing — such as identity verification and transaction record-keeping — is required by applicable law.
• Legitimate interests: g999 has a legitimate interest in preventing fraud, maintaining platform security, and improving the service, provided these interests do not override your rights.
• Consent: Where g999 relies on your consent to process data — for example, for optional marketing communications — you have the right to withdraw that consent at any time.

g999 does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below:

• Payment providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: When account verification is required, we may share identity documents with a trusted verification provider. This data is used solely for verification purposes.
• Security and fraud prevention partners: g999 may share technical data such as IP addresses with security partners to detect and prevent fraudulent activity.
• Legal authorities: g999 will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or other legal process.
• Business transfers: In the event of a merger, acquisition, or sale of the g999 business, user data may be transferred to the acquiring entity. Users will be notified of any such transfer.

All third parties with whom g999 shares data are required to handle that data securely and to use it only for the purposes for which it was shared.

g999 uses cookies and similar tracking technologies on the g999.asia website and mobile application. Cookies are small text files stored on your device that help the platform function correctly and improve your experience.

The types of cookies g999 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, so you don't have to set them every time you visit.
• Analytics cookies: Collect anonymised data about how users interact with the platform, helping g999 identify areas for improvement. No personally identifiable information is included in analytics data.

You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the g999 platform. g999 does not use third-party advertising cookies or tracking pixels.

g999 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal obligations, resolve disputes, and maintain accurate records.

• Account data: Retained for the duration of your account and for up to 5 years after account closure, as required for legal and compliance purposes.
• Transaction records: Retained for a minimum of 5 years to comply with financial record-keeping requirements.
• Game history: Retained for up to 2 years after the relevant game session, or longer if required for an ongoing dispute.
• Support communications: Retained for up to 2 years after the support case is closed.
• Technical and device data: Retained for up to 12 months for security and fraud prevention purposes.

When data is no longer needed and the retention period has expired, g999 securely deletes or anonymises it so it can no longer be linked to you.

g999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• Encryption in transit: All data transmitted between your device and the g999 platform is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive data stored on g999 servers is encrypted using strong encryption standards.
• Password hashing: Account passwords are never stored in plain text. They are hashed using a strong one-way hashing algorithm.
• Access controls: Access to personal data within g999 is restricted to staff who need it to perform their job functions. All access is logged and monitored.
• Regular security reviews: g999 conducts regular reviews of its security practices and infrastructure to identify and address potential vulnerabilities.

While g999 takes all reasonable steps to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

You have the following rights over the personal data g999 holds about you. To exercise any of these rights, contact the g999 support team. We will respond to all requests within a reasonable timeframe.

• Right of access: You can request a copy of the personal data g999 holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask g999 to correct it.
• Right to erasure: You can ask g999 to delete your personal data. This right applies in certain circumstances — for example, when the data is no longer needed for the purpose it was collected. It does not apply where g999 is required by law to retain the data.
• Right to restrict processing: In certain circumstances, you can ask g999 to limit how your data is used while a dispute or review is ongoing.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to object: You can object to g999 processing your data on the basis of legitimate interests. g999 will stop processing unless there are compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.

The g999 platform is strictly for users aged 18 and over. g999 does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the g999 platform or provide any personal data to us.

If g999 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered an account on g999, please contact support immediately so we can investigate and take appropriate action.

g999 may update this privacy policy from time to time to reflect changes in the way we operate, changes in applicable law, or improvements to our data practices. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how your data is used, g999 will attempt to notify registered users by email before the changes take effect. Your continued use of the g999 platform after any update to this policy constitutes your acceptance of the updated version.

We recommend checking this page periodically, especially if you notice the "last updated" date has changed since your last visit.

If you have any questions about this privacy policy, want to exercise your data rights, or have a concern about how g999 has handled your personal data, please contact the g999 support team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response time: We aim to respond to all privacy-related requests within 3 business days

When contacting us about a data rights request, please include your registered username or email address so we can verify your identity before processing the request. We take all privacy enquiries seriously and will do our best to resolve your concern promptly.